Shipping & Delivery
Pro Football Group offers cheapest and fastest delivery through our trusted carriers. Our delivery charges are based on the weight of the products you buy and your shipping destination, so will vary from product to product. The full range of delivery options and costs are clearly displayed in your shopping cart at checkout before you proceed with payment.
It will take 1-2 business days to process your order, regardless of the shipping option selected at checkout. We ship Monday through Friday, excluding weekends and holidays. We cannot guarantee Saturday delivery even if your shipping is upgraded to express. We do not ship orders the same day. Delivery time frames can range from 2-7 working days depending on your location.
If your order includes a pre-ordered item, then the entire order will be shipped together once the stock arrives unless otherwise requested.
Please note that all shipping time frames are estimates and even if you’ve got a specific shipping time slot there may be occasions where your order is delayed. Unfortunately courier delays are out of our control and cannot be held liable for packages that weren't delivered by an estimated date. Using the tracking number provided in your order dispatch email is always a good first port of call as there may be some explanation on the courier’s website.
Once your order has been dispatched from our warehouse and it’s on its way over to you, you’ll receive an email update including full tracking details so you can check the progress on the relevant courier’s website.
If there is a problem with your package delivery, please contact the courier service directly for more information.
Many of our couriers do require a signature to successfully deliver your order, which is why we recommend (where possible) having your items delivered to a place where you know someone will be in to receive them - whether that’s at your home address, with a trust worthy neighbour or to your place of work.
If your package is sent back to us for whatever reason, you will be recharged a re-shipping fee.
WRONG ADDRESS DISCLAIMER
It is the responsibility of the buyer to make sure that she or he enters their shipping address correctly. Incomplete addresses will result in delay in shipping your order, so please ensure that you check your order's shipping address before and after placing your order.
We do our best to speed up processing and shipping times, hence there is a very small opportunity to cancel/change your order and shipping details. If you need to change your shipping address, please write to us at firstname.lastname@example.org as soon as you place your order. We will do our best to make the change, however, it is not guaranteed that we will be able to, as there are varying time limits in which we are able to do so.
CUSTOMS IMPORT DUTY & TAXES
Please be aware that Pro Football Group is not liable for customs and clearance fees in your country nor are we responsible for holding times of packages by customs.
Our prices on our online store do not include relevant overseas duties and other customs charges you may incur when purchasing and importing to your country.
These costs are determined by your local customs office and are outside of our control. Please familiarise yourself with your country's customs charges and levies prior to placing an order.
Pro Football Group is not responsible if customers are not notified by their country's postal authority that items are awaiting payment of customs duties and taxes. Please keep an eye out on your shipment when tracking number is provided to avoid delays.
If you choose to reject/refuse delivery due to customs fees there will be a $30 return fee deducted from your refund to cover return shipping due to your refusal. This is non-negotiable. If your parcel is returned to us and you would like it re-shipped then a £16 re-shipping fee will be charged.